New technology could change ordering at restaurants
Published May 25, 2023, 6:20 p.m. by Violet Harris
In the near future, ordering at your favorite restaurant may be as easy as pulling out your smartphone and opening up an app. That’s because a new generation of restaurant technology is on the horizon, and it has the potential to change the way we order and pay for our meals.
One of the most promising new restaurant technologies is called “table ordering.” With table ordering, you can browse the menu, order your food, and even pay your bill all from your table using a tablet or smartphone. This means no more waiting in line to order, and no more waiting for the check at the end of the meal.
Table ordering is already being tested by a number of restaurants, including Applebee’s, Chili’s, and Olive Garden. And it’s not just big chains that are taking advantage of this new technology. Smaller, independent restaurants are also starting to adopt table ordering systems.
Another new restaurant technology that is starting to gain traction is called “kiosk ordering.” Kiosk ordering is similar to table ordering, but instead of using a tablet or smartphone, you place your order on a kiosk that is typically located near the entrance of the restaurant.
Kiosk ordering has a number of advantages over traditional ordering methods. First, it eliminates the need for waitstaff, which can save restaurants a significant amount of money. Second, it can help to reduce the amount of time that customers spend waiting in line to place their orders. And third, it can help to increase the accuracy of orders, since customers input their own orders into the system.
A number of restaurants, including Panera Bread and Chick-fil-A, are already using kiosk ordering systems. And it’s likely that we’ll see even more restaurants adopt this technology in the coming years.
So, what does all of this mean for you? It means that the way you order and pay for your meals is likely to change in the near future. And it also means that restaurant technology is something that you should keep an eye on.
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we dine out Adam Rapoport is editor in
chief of Bon Appetit Adam good morning
good morning charlie
so what tech is invading restaurants and
therefore all the perfection we have for
waitresses and we can still be
affectionate for them but I do think it
changes the game somewhat you know about
2,000 restaurants now between chilies
and Applebee's will be installing these
versions of tablets at your table you
know I think it's mainly changed well at
the moment yes and it's starting with
them and you know but if their first is
its TGI Friday next and then so on down
the line so do you think it means that
waiters and waitresses are endangered
species no yeah well first of all
someone still needs to serve you the
food right one until they get robots
bringing you the food people are still
bringing the food and also people still
want to interact so why are Applebee's
and others using these devices a couple
of reasons first of all they want to
turn tables quicker first if I'm using
one of these and it's time to pay the
bill I just do pay the check all of a
sudden I get this I gives me a 20% tip I
hit this amount you slide it you've been
there are you trying to get you a
waiters attention right can you just
give me the check exactly wrong you're
out of there I don't know any problem
with this is law and if it makes things
more efficient at the same time that
there's some human after the election
we're having dinner charlie we're
hanging out you like another drink
you're trying to get your waiters itchin
out isn't it I want another Bud Light
you hit that next thing you know you've
got your it's not what you ordered and
therefore you want to complain this is
not quite the way I wanted it exactly so
right now they're starting off it's not
going to be there still the waiters
still going to take your order for your
main course but if you want to order a
drink or an extra appetizer or dessert
you can do it on here now eventually is
it all gonna be computerized possibly
but I can imagine the circumstances in
which they show you a whole lot more
they show you as they do now on some
internet location they'll show you what
the food looks like oh yeah even here Z
Oz which is doing that Chili's you can
have you can get the in those subjects
through Mike signature I get my printout
my receipt that's print out a receipt
right here yeah it shows you every dish
it gives you a description of every dish
would you know it I got it I got it
Bon Appetit because I let her pick it up
do a survey listen we do it in taxi cabs
already you do it when you go to the
airport
we don't ask about beer because
apparently new or there's something you
can I pour it where you wear like one of
those sort of Nike wristbands that is
sort of computerized in there you can go
to a bar with like 40 taps you just
touch it you pour your own beer and pay
by the end I mean the thing I would like
to see is the ability to communicate
with the chef as he's preparing your
meal yes sir I'm sure the chef would
love that exactly fun to have you here
next time you're paying yeah I just did
pay
