May 31, 2023

New technology could change ordering at restaurants

Published May 25, 2023, 6:20 p.m. by Violet Harris

In the near future, ordering at your favorite restaurant may be as easy as pulling out your smartphone and opening up an app. That’s because a new generation of restaurant technology is on the horizon, and it has the potential to change the way we order and pay for our meals.

One of the most promising new restaurant technologies is called “table ordering.” With table ordering, you can browse the menu, order your food, and even pay your bill all from your table using a tablet or smartphone. This means no more waiting in line to order, and no more waiting for the check at the end of the meal.

Table ordering is already being tested by a number of restaurants, including Applebee’s, Chili’s, and Olive Garden. And it’s not just big chains that are taking advantage of this new technology. Smaller, independent restaurants are also starting to adopt table ordering systems.

Another new restaurant technology that is starting to gain traction is called “kiosk ordering.” Kiosk ordering is similar to table ordering, but instead of using a tablet or smartphone, you place your order on a kiosk that is typically located near the entrance of the restaurant.

Kiosk ordering has a number of advantages over traditional ordering methods. First, it eliminates the need for waitstaff, which can save restaurants a significant amount of money. Second, it can help to reduce the amount of time that customers spend waiting in line to place their orders. And third, it can help to increase the accuracy of orders, since customers input their own orders into the system.

A number of restaurants, including Panera Bread and Chick-fil-A, are already using kiosk ordering systems. And it’s likely that we’ll see even more restaurants adopt this technology in the coming years.

So, what does all of this mean for you? It means that the way you order and pay for your meals is likely to change in the near future. And it also means that restaurant technology is something that you should keep an eye on.

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we dine out Adam Rapoport is editor in

chief of Bon Appetit Adam good morning

good morning charlie

so what tech is invading restaurants and

therefore all the perfection we have for

waitresses and we can still be

affectionate for them but I do think it

changes the game somewhat you know about

2,000 restaurants now between chilies

and Applebee's will be installing these

versions of tablets at your table you

know I think it's mainly changed well at

the moment yes and it's starting with

them and you know but if their first is

its TGI Friday next and then so on down

the line so do you think it means that

waiters and waitresses are endangered

species no yeah well first of all

someone still needs to serve you the

food right one until they get robots

bringing you the food people are still

bringing the food and also people still

want to interact so why are Applebee's

and others using these devices a couple

of reasons first of all they want to

turn tables quicker first if I'm using

one of these and it's time to pay the

bill I just do pay the check all of a

sudden I get this I gives me a 20% tip I

hit this amount you slide it you've been

there are you trying to get you a

waiters attention right can you just

give me the check exactly wrong you're

out of there I don't know any problem

with this is law and if it makes things

more efficient at the same time that

there's some human after the election

we're having dinner charlie we're

hanging out you like another drink

you're trying to get your waiters itchin

out isn't it I want another Bud Light

you hit that next thing you know you've

got your it's not what you ordered and

therefore you want to complain this is

not quite the way I wanted it exactly so

right now they're starting off it's not

going to be there still the waiters

still going to take your order for your

main course but if you want to order a

drink or an extra appetizer or dessert

you can do it on here now eventually is

it all gonna be computerized possibly

but I can imagine the circumstances in

which they show you a whole lot more

they show you as they do now on some

internet location they'll show you what

the food looks like oh yeah even here Z

Oz which is doing that Chili's you can

have you can get the in those subjects

through Mike signature I get my printout

my receipt that's print out a receipt

right here yeah it shows you every dish

it gives you a description of every dish

would you know it I got it I got it

Bon Appetit because I let her pick it up

do a survey listen we do it in taxi cabs

already you do it when you go to the


we don't ask about beer because

apparently new or there's something you

can I pour it where you wear like one of

those sort of Nike wristbands that is

sort of computerized in there you can go

to a bar with like 40 taps you just

touch it you pour your own beer and pay

by the end I mean the thing I would like

to see is the ability to communicate

with the chef as he's preparing your

meal yes sir I'm sure the chef would

love that exactly fun to have you here

next time you're paying yeah I just did



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