Published June 9, 2023, 10:20 p.m. by Monica Louis
Over the past year, dozens of shows have been disappearing from streaming platforms like HBO Max and Showtime. Shows like Minx, Made for Love, FBoy Island, and even big budget hits like Westworld have been removed entirely.
So why did these platforms, after investing millions of dollars in creating original content, decide not just to cancel those shows, but to make them unavailable altogether?
We dive into the economics of the television industry looking for answers to a streaming mystery that has affected both fans and creatives. And we find out what happens when the stream runs dry.
This episode was produced by Willa Rubin with help from Emma Peaslee. It was edited by Keith Romer. Engineering by Josh Newell. Sierra Juarez checked the facts. Jess Jiang is our acting executive producer.
Help support Planet Money and get bonus episodes by subscribing to Planet Money+ in Apple Podcasts or at plus.npr.org/planetmoney.
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foreign
TV shows these days mlund has a pretty
simple strategy I don't watch things to
the end if I don't like them if a show
doesn't hold me for the first few
episodes I'm like well it's not for me
you don't fall for the sunk costs
fallacy no time is precious
my attention is precious so last fall
when she got hooked on a new HBO Max
show called made for love it was kind of
a big deal the show is a sort of
dystopian dark comedy about a woman
trying to leave her Tech billionaire
husband only to find out that he's
implanted a chip in her brain a
prototype for a chip he wants to sell to
the public as a way to help couples sync
up we've created your phones your
computers your software and now it's
time for love to evolve to it's funny
and it's also so dark and sad we made it
possible because you were
made for love
and also Ray Romano is plays her father
and he's like very endearing still as
lovable as ever yes and he is
uh dating or partnered with uh rubber
sock stall and it's just so absurd it's
it sort of reminding me of what is
exciting about television and blew
through all the episodes in just a
couple of days yeah I was sort of
obsessed with the show for a second and
I was telling everyone I thought would
like it that they should watch it but
then just a few weeks later before any
of her friends had gotten the chance to
take her up on the recommendation M came
across a tweet with a kind of confusing
piece of news HBO Max's parent company
had announced that made for love was
being removed from the platform not just
that they wouldn't be making any new
episodes the two seasons that had
already been made would disappear from
the service altogether at least in the
US no one would be able to stream it and
there wouldn't be a way to buy or rent
episodes from other platforms it was
just sort of entering this digital limbo
and I remember talking to it to at least
one of my other friends where I was so I
hope you didn't start it because now
you're never gonna get to see it no
narrative closure for you yeah and we
spent some time being like why why would
they do this it makes no sense and it
just
pisses us off
and em and her friends were not the only
ones left wondering about why their
favorite shows were Vanishing
because it wasn't just made for love
that's disappeared mysteriously over the
past year and it wasn't just from HBO
Max dozens of shows from reboots like
the Twilight Zone to Lusty reality shows
like f boy Island two Prestige
Blockbusters like Westworld all of a
sudden they were just gone
[Music]
hello and welcome to Planet Money I'm
Alexi horowitzkazi and I'm Nick Fountain
today on the show why is this happening
what is the economic Logic for why these
streaming platforms are taking down
shows they've already paid millions of
dollars to make and what does this mean
for the future of all our other favorite
shows
[Music]
to figure out why streaming shows like
Made For Love are being mysteriously
disappeared we knew we were going to
have to visit every corner of Hollywood
from The Writer's room to the boardroom
and to start our quest for Clues we went
to made for Love's Creator and
showrunner Alyssa nutting who is
completely obsessed with making TV I am
a workaholic for love stories
[Laughter]
like what are your hobbies
I don't have hobbies
I mean really like I want to be inside
of a story every second of the day
today's your lucky day
we're inside one right now the Alyssa
story goes something like this a young
writer with bills to pay a kindergarten
age daughter and dreams of becoming a
television showrunner publishes a novel
called made for love back in 2017. she
then spends about a year shopping the
story around to Hollywood Studios and as
it happened she could not have picked a
better time in television history to try
to get into the business Netflix had
inspired Panic among all the Legacy
Media companies and Tech juggernauts
these companies had rolled out their own
new streaming services and they were in
the market for all sorts of content like
quibby was sort of you know like a uh a
whisper on everybody's lips Disney Plus
Hulu there were all kinds of places and
it was just like you know cable is dead
and you know this is this is the future
so Alyssa was thrilled when her show got
picked up and even better when she found
out it was going to HBO Max were you and
HBO Stan oh absolutely the wire Sopranos
uh True Detective True Blood really
everything they made and now made for
love right yes so it felt great it's
probably worth mentioning here that NPR
receives financial support from HBO also
seemingly every other streaming company
Amazon Prime Apple which owns Apple TV
and also FX The National Geographic
Channel and 20th Century Fox which are
all owned by Disney anyways back to
Alyssa's story Alyssa quickly discovered
that getting a show Green lit and
actually making that show are very
different things yeah turns out being in
charge of a Prestige TV operation means
Bay basically having to give up
everything else in your life you can be
a showrunner you know and a mother but
you can only do one of them well I think
at any given time and I always chose the
one that had like millions of dollars
and hundreds of people counting on me to
do my job well sorry kid
but finally after more than a year of
work the show comes out gets positive
reviews and her hard work pays off Made
For Love gets picked up for another
season Alyssa had kinda made it even
last summer when she found out that the
show would not be renewed for a third
season she was disappointed but she
figured you know that's Show Business
she'd proven to herself and to her
future employers that she could do the
thing and anyone who wanted to see her
show could just pull up HBO Max and
watch it but then Alyssa starts to hear
about something troubling happening to
other shows at HBO Max I remember
hearing something a rumor about the
gordita Chronicles you know maybe
disappearing the gordita Chronicles was
another HBO Max original like made for
love the show had gotten good reviews
and had a fiercely loyal following and
now it was apparently at risk of being
removed from the platform entirely and I
mean I was just so shy you know because
it's such a great show and had such you
know Wonderful critical
reception I remember feeling like okay
like nothing safe last August HBO Max
pulled dozens of shows and original
movies off of their platform from
children's programming like the Sesame
Street spin-off the not too late show
with Elmo two period dramas like vinyl
now both the gordita Chronicles and made
for love survived that round but for
Alyssa the whole thing was both
terrifying and kind of baffling how does
that make any sense you know like uh if
they have more shows on their streamer
and things for people to watch isn't it
kind of like more money for them and
this just doesn't feel logical rumors
going around on social media suggested
that these moves had something to do
with cost cutting at HBO Max's parent
company and specifically something to do
with tax write-offs in a particularly
meta moment John Oliver joked about this
theory of about HBO Max on his own show
streaming on HBO Max riffing on the
company's old slogan it's not TV it's
HBO HBO Max it's not TV it's a series of
tax write off toppings Wall Street now
let's poke at that theory a little bit
here's how it goes last spring HBO Max's
parent company Warner media was spun off
by its former owner and merged with
Discovery and as part of that deal the
new company Warner Brothers Discovery
had to take on around 50 billion dollars
in debt and the company made plans to
cut back on spending in all these
different ways including when the idea
on their tax bill taxes for companies in
the content game long had very specific
rules because of how the business Works
movies and TV shows cost a ton of money
up front to make but then the money they
earn comes in over the course of years
as more and more people watch so for a
long time companies were required to
spread out their expenses to write off
all the money they spent on the front
end over the course of roughly the next
decade and the whole tax write-off
Theory seemed to hinge on the idea that
Warner Brothers Discovery was saying you
know all those shows that were taken
down they represent a loss to us we
spent a bunch of money on them and we
don't expect to get that money back so
let's just skip that whole spreading out
the cost over 10 years thing and just
take the whole tax rate off right now
that theory we should say turned out to
be mostly wrong at least in the case of
TV shows like Made For Love first recent
changes to the tax code mean that media
companies no longer always have to wait
to write off their expenses and whatever
savings Warner Brothers Discovery might
have gotten on its tax bill probably
wouldn't be worth all that much compared
to the money they could still expect to
make from those shows but for Made For
Love showrunner Alyssa whether the tax
write-off theory was right or wrong was
besides the point for her all all that
really mattered was that last December
more shows started getting taken down I
would read any article about a show
disappearing and my first reaction was
relief when I didn't see our show's name
included I just was like please just not
us please just not us please just not us
then one morning last December she got
the news made for love was being removed
from HBO Max though Alyssa did not hear
about it from an executive at the
company instead a friend sent her a link
to an article about it before Alyssa
even got out of bed I woke up to this
text message
um and I remember putting the phone back
down closing my eyes and thinking like
let's just try waking up again and maybe
I'll get a different result but uh but
yeah I picked it back up and I saw it
again and
um it was really sad Alyssa had
dedicated years of her life to making
this show with the expectation that it
would kind of live on forever and now
all of a sudden it was just going dark
yeah
and the real reasons behind what was
happening to her show turned out not to
be about tax write-offs but about these
tectonic shifts remaking the
entertainment industry
that's after the break
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in order to puzzle through why HBO Max
seemed to be shelving so many streaming
shows we reached out to Warner Brothers
Discovery but they didn't make anybody
available for an interview we also read
through their SEC filings listened to
earnings calls but it was mostly
corporate speak without a whole lot of
clarity so we went in search of a guide
to this world and we found David
offenberg as far as I can tell I am the
only tenured Finance professor in the
world specializing in film and TV David
teaches at Loyola Marymount University
in Los Angeles and as part of that job
he's constantly calling up Hollywood
execs and asking them to confidentially
Spill the Beans about the industry's
latest Financial machinations and now my
my brain is swollen with really obscure
film and TV Finance facts we ran Theory
number one the tax write-off Theory by
David and he said that would probably
not free up enough money to justify
taking a show off your platform on its
own but he did have a theory number two
Theory number two is that HBO Max is
trying to also save on residuals
residuals residuals are the fees that a
television network has to pay a Show's
cast and crew every time the program is
run more than once David says this
system started back in the early days of
television when the television channel
would rebroadcast the same show and the
actor said hey you're making money on
that but I should be making money on
that too because you're using my
performance if the network is going to
sell ads every time they rerun the show
that I wrote or directed or starred in
why should they get to keep all that
money for themselves
residuals are a way to make sure all
these stakeholders get a little cut of
the rerun action and David explains a
similar system has developed for
streaming services except they pay a
flat fee annually instead of on a rerun
by rerun basis so every year that a
streaming platform like HBO Max decides
to keep a show on its site it is
agreeing to pay out all the original
writers and directors and actors
regardless of how many people are
actually watching their work one thing I
can tell you about residuals is that
they are more expensive in earlier years
of the show's life and less expensive in
later years and so there is something of
a heightened incentive to cancel a show
and take it off the platform early in
its life because that's when the
residuals are most expensive David says
that for an almost brand new show like
Made For Love pulling it down could
potentially save the streaming service
millions of dollars in residuals
payments by taking down some shows
platforms might also be cutting down on
the costs of profit sharing deals with
big stars or royalties for things like
the right to use a hit song in an
episode but David says the possible
explanations for these disappearing
shows doesn't stop there and this is
where Theory number three comes in the
revaluation of shows theory for this
Theory you gotta think back to the
moment a few years ago when the
streaming platforms were feeling spendy
because the name of the game then was
just to scale up as fast as possible try
to avoid being devoured by Netflix and
so execs were green lighting shows to
fill their streaming libraries as fast
as they could and the Hope was that
those libraries would become synonymous
with each streaming company's brand and
assure customers that they'd never run
out of that sweet sweet premium content
if you signed up for HBO Max that meant
you could graze your way through every
episode of girls and True Detective at
your leisure then last spring reports
started cropping up about how this whole
strategy might have started to stall out
Netflix reported its first quarter
earnings for streaming giant losing
losing 200 000 subscribers this is the
first time Netflix has lost subscribers
in a decade that is when the fantasy of
an endlessly growing subscriber base
came to an abrupt halt I would say the
music at the streaming party stopped the
day that Netflix announced it lost
subscribers that was the moment where
the mentality in streaming switched from
growth to
maximizing revenue and minimizing costs
Netflix itself did seem to bounce back
but the last year has been brutal for
most of the other major streaming
platforms collectively they've lost
billions of dollars in the last quarter
and while Warner Brothers Discovery may
have pioneered this strategy of pulling
shows from their platform they're not
alone
Warner Brothers took the hit for the
industry they got the heat they got the
blame and then every other streamer
around town looked at that and said oh
that's a good idea we should do that too
and so it's definitely becoming the
industry norm and the boom times for TV
show Runners and actors and writers and
best boys may be coming to an end the
business is maturing and so because of
that fewer decisions are being made by
the entrepreneurs in the room and more
are being made by the accountants which
helps to explain why we've started to
see all these different streaming
companies crack down on password sharing
raise subscription prices and pull back
on developing new shows have we all just
been living in like a subsidized Dream
World for the past five years when it
comes to streaming content
we we have absolutely been living in a
subsidized dream world this is why these
companies are losing so much money on
their their streaming platforms it's
because they've been subsidizing them
for for the past few years to get to
scale to get subscribers and they can't
sustain it and this is where we Circle
back to Theory number three the
revaluation of shows Theory because in
the boom times smaller less popular
shows could be justified because maybe
they brought in a niche audience that
grew the overall subscriber base but
David says with this increased focus on
the bottom line things are now a little
more cut and dry there's two ways a show
adds value to a streaming Platform One
is does it bring in new subscribers and
two does it retain existing subscribers
so think about what happens when a new
season of Bridgerton comes out and
you're like oh yeah I gotta sign back up
for Netflix right now Bridgerton is the
kind of show that goes in category 1.
bringing in new subscribers it's like a
Gateway show yeah and Netflix expects
some of those customers to cancel their
subscriptions once they've binged
whatever they signed up for but they are
hoping that they have enough stuff on
offer to keep people around between the
Blockbusters which brings us to category
number two the shows that retain
subscribers The retainers so this would
be like you've finished the new season
of Bridgerton and you're going through
salacious romance withdrawal and as you
are frantically scrolling through
Netflix you stumble across I don't know
the Tinder swindler and you're like well
I might as well burn through this one
too now that I'm already signed up yeah
Tinder swindler That's a classic
retainer now at this point if a show is
not in one of those two categories it
might fall into the dreaded category of
Library shows the ones that streaming
platforms used to rely on to give their
subscribers the impression of of an
endless universe of content but now the
value of being a library show has gone
way way down and what the streaming
services have found is that people don't
watch those Library shows very much they
sit there they accrue residuals costs
and they're not actually getting watched
but just because many shows are bringing
in fewer subscription dollars then they
are costing these streaming companies
that does not mean that these shows are
completely worthless there are all sorts
of new platforms and even old cable
channels that would love to get their
hands on some premium content that up
until now has been locked away as part
of this Library hoarding model which
brings us to our final theory in the
case of the disappearing shows
the yard sale Theory so all these shows
that HBO Max has taken down represent a
library of assets that could be sold so
it's not just that they're taking them
off the platform to cut residuals but
they could actually sell these assets to
other providers yeah in fact some of the
biggest titles have been taken off HBO
Max are already being licensed to other
streamers shows like Westworld Raised by
Wolves and yes F boy Island are all
being sold off to platforms like 2B
where get this you'll be able to watch
them for free but you gotta watch some
ads or if you want to go even more retro
some you'll be able to watch on DVD it
is kind of a new era one that Warner
Brothers Discovery president and CEO
David zazlov who insists on calling
subscribers Subs seem to acknowledge in
an earnings call last year I believe the
grand experiment
facing Subs at any cost is over
let's face it the strategy to spend
money with abandon
while making a fraction in return
on the service of growing sub numbers
has ultimately proven to be deeply
flawed in the big picture Finance
Professor David offenberg says that what
this all means for the rest of us is
that this golden age where we've been
served more Netflix than we could ever
possibly chill to that is coming to an
end I think the peak of streaming was
2021 where we had a ton of streaming
services with a ton of great shows at
low subscription prices
and we are never going back to that we
are going to have fewer streaming
services going forward as they
consolidate we are going to have higher
prices as we've seen and we're gonna
have fewer shows we're gonna have to
watch whatever they serve us just like
CBS NBC and fox and ABC in the in the
old days
for now at least shows like Made For
Love Remain stuck in limbo between the
old way of doing things and the new one
Alyssa nutting the show's Creator says
she's had talks about how and where made
for love might be able to stream again
but no deal has been made so far as for
M Lund the Made For Love Super Fan who
recommended the show to all her friends
before finding out it had been removed
she says this whole debacle has her
reconsidering her relationship to all
the streaming platforms but really HBO
Max in particular like as they pull
things from their streaming service I
think about canceling my subscription
just out of spite
she is still holding on to the world
where we could depend on streaming
platforms to keep their libraries up
forever so that a show she loves today
would still be there tomorrow and that
if I go and recommend it to friends if
they wait three weeks to go watch it it
will still be up on the website
Fair request that your credibility isn't
impugned by The Disappearance of your
recommendation within a week or two
right I'm losing friends over this it's
terrible though Friends the TV series
that you can still stream on HBO Max at
least for now
foreign
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